Return Policy

Due to the nature of this business, most items cannot be returned or exchanged unless damaged or defective.  
Sorry, no buyers remorse.

If you wish to return an item, please contact Michelle's Dog Stuff to see what the return policy is and your options.
You have 14 days to return an item for refund, examination, or defective product.
Please contact us via the contact form on this site, or email to
Please include your order number, the item purchased, the reason for return, and the date of purchase.
We will get back to you with how to proceed, and provide an RMA number if needed.
The customer is responsible for paying for return shipping.
All returns must be returned to 3241 Roosevelt Hwy, Hamlin NY 14464.
Once the item has been inspected and damage/defects are shown then refund will be given.

Some products have a restocking fee of 10 - 20%. This varies by product.

Refunds (if any) will be processed as a return of funds to the account/credit card used for original purchase.
Processing time 3 - 5 days.



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